Difficult Conversations by Douglas Stone, Bruce Patton and Sheila
The Problem
Chapter 1: Sort Out the Three Conversations
Shift to a Learning Stance- "The What Happened?" Conversation
Chapter 2: Stop Arguing About Who is Right: Explore Each Other's Stories
Chapter 3: Don't Assume They Mean it: Disentangle Intent from Impact
Chapter 4: Abandon Blame: Map the Contribution System
The Feelings Conversation
Chapter 5: Haver Your Feelings (Or They Will Have You)
The Identity Conversation
Chapter 6: Ground Your Identity: Ask Yourself what's at Stake
Chapter 1: Sort Out the Three Conversations
Shift to a Learning Stance- "The What Happened?" Conversation
Chapter 2: Stop Arguing About Who is Right: Explore Each Other's Stories
Chapter 3: Don't Assume They Mean it: Disentangle Intent from Impact
Chapter 4: Abandon Blame: Map the Contribution System
The Feelings Conversation
Chapter 5: Haver Your Feelings (Or They Will Have You)
The Identity Conversation
Chapter 6: Ground Your Identity: Ask Yourself what's at Stake